Hurricane Isaias: Guest Alerts & Updates • Click for Details

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Hurricane Isaias: Guest Alerts & Updates

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Premier Island Management Group | Pensacola Beach

Guests with stays booked at Portofino Island Resort, Beach Club Resort, Emerald Isle, or Premier Beach Homes can find important information about operations, upcoming arrivals, and reservations below. Please follow instructions from local authorities and check this page for additional Premier updates.

Hurricane Isaias: Operations Closure & Affected Arrivals

Guest notice issued: October 8, 2026, at 10:00 AM Central Time

In light of the emergency evacuation order issued by Escambia County for Pensacola Beach (Zone A) and the forecasted impacts of Hurricane Isaias, Premier Island Management Group announced that operations will close on Friday, October 9.

Stays with arrivals scheduled for Thursday, October 8, through Sunday, October 11, cannot be accommodated. Please do not travel to the property for your scheduled check-in. We will announce when arrivals can safely resume after weather conditions and property assessments allow us to reopen. A reopening date has not been announced.

We understand the disappointment and inconvenience this causes. Thank you for your patience as our team helps guests adjust their plans. For questions and updates on affected reservations booked directly with Premier Island Management Group, please call (877) 484-3405. 

Affected Reservations & Unused Nights

Guests who booked directly with Premier Island Management Group: 
If your stay was shortened by the required departure, you will receive a full refund for the unused remainder of your stay. If your arrival was scheduled for October 8–11 and your stay was canceled, you will receive a full refund for your canceled stay. For questions about your reservation, call (877) 484-3405.

Guests who booked through another property management company or directly with a condo owner:
Please contact that company or owner for information about refunds or compensation for canceled stays or unused nights. If you booked through a third-party booking platform and are unsure who manages your reservation, review your booking confirmation and contact the provider listed there for guidance.

Reopening & Property Updates

After the storm, our team will assess managed properties as soon as access and conditions permit. We will share additional information about operations and arrivals as it becomes available.

Please avoid traveling to the property while conditions are unsafe. Wait for confirmed arrival instructions from the provider managing your reservation before traveling for check-in.

Affected guests who booked direct with Premier Island Management Group are being contacted directly by email and/or text. Please monitor the email address and phone number associated with your reservation.

Official Weather & Local Resources

Use these resources for current advisories, forecasts, and local emergency instructions. Information from official sources may be updated after the guest notice shown above.

National Hurricane Center

Storm advisories and tropical weather information: https://www.nhc.noaa.gov/

National Weather Service – Mobile/Pensacola

Local forecasts and weather alerts: https://www.weather.gov/mob/

Escambia County Emergency Management

Local emergency information and preparedness resources: https://myescambia.com/BeReady

For an immediate emergency, call 911. Emergency services may be unavailable as storm conditions deteriorate.

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Frequently Asked Questions

Can I check in October 8–11?

No. Arrivals scheduled for Thursday, October 8, through Sunday, October 11, cannot be accommodated. Please do not travel to the property for your scheduled check-in.

Can I check in on Monday, October 12?

A reopening date has not been announced. Arrivals will resume only after weather conditions and property assessments allow us to reopen. Please wait for confirmed arrival instructions before traveling.

Will I receive a refund?

Guests who booked directly with Premier will receive a full refund for their canceled stay or the unused remainder of their stay, as applicable. Guests who booked through another property management company or directly with a condo owner should contact that provider about refunds or compensation.

Where will I find additional updates?

Check this page for Premier updates and monitor the contact details associated with your reservation. Follow official local sources for evacuation, road access, and emergency instructions.

Who should I contact?

For departure questions or reservations booked directly with Premier Island Management Group, call (877) 484-3405. To expedite your inquiry, please have your reservation information available when contacting us. For bookings managed by another company or a condo owner, contact that provider directly.

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