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Premier Beach Home • Frequently Asked Questions

(Portofino & Beach Club each have their own list of FAQs.) 


How can I receive Premier Benefits?

Guests who book their stay direct through Premier Island Management Group (PIMG) are extended special amenities and discounts not offered to other guests. Benefits include 10% off beach chair set-ups, 10% off dolphin cruises, 10% off bike rentals, and many other outstanding perks. 

What should I bring with me to the our beach home?

Our condos all have fully equipped kitchens. Some units also feature a private grill on each balcony. Besides bringing food to cook, beach towels and sunscreen are always a plus, and don’t forget your camera to capture your amazing experiences.  All Premier managed properties are stocked with the following standard housekeeping amenities:

Per Condo 

(1) Sponge  •  (1) Palmolive Dish Soap  •  (1) Surf Laundry Powder  •  (1) Dishwasher Detergent  •  (1) Regular Coffee & Decaf Coffee  •  (1) Condiments Kit  •  (1) Kitchen Towel  •  Paper towels (1 roll)  • Facial Tissues (1 pack) 

Per Bathroom 

Toilet Paper - 2 Rolls  •  (1) Shampoo  •  (1) Body Wash  •  (1) Conditioner  • (1) Lotion  •  (1) Facial Bar Soap  •  (1) Body Bar Soap  

Are there any policies that I should be aware of prior to arrival?

Yes. Guests should familiarize themselves with the following information. It is also available in the reservation confirmation email. 

GUEST POLICY: Guests must be 25 years of age or older to reserve and occupy a beach home. Photo ID and a valid credit card in the reservation holders' name will be required at the time of check-in.
CHECK-IN & CHECK-OUT: Check-in begins at 4:00 p.m. at Premier's Beach Club office location: 18 Via de Luna Drive Pensacola Beach, FL 32561. You will be given property access codes, keys, directions, and complete the check-in process. 
At that time you will be given property access codes, keys, directions, and complete the check-in process. Delays may occur during peak periods as we carefully prepare your accommodations for your arrival. Please plan accordingly. Check-out time is prior to 10:00 a.m.
NO SHOW POLICY: Reservations that do not arrive as scheduled will result in forfeiture of all payments made to date. Rates and taxes are subject to change without prior notice. 

Photo ID and a valid credit card in the reservation holders' name will be required at the time of check-in. 

LATE ARRIVALS: Late arrivals after 5 pm must call in advance to make arrangements. Please call (877) 925-0965 to get late arrival instructions.

CLEANING: Your reservation includes cleaning upon departure. As a courtesy to our housekeepers, here are a few things asked of all guests before departure: ensure sure all trash is placed in outside trash cans, place dishes in the dishwasher, lock all doors and windows, and place all furniture back in its place. 

What sports and activities are available on Pensacola Beach?

Sugar-white sand and emerald-hued water define this eight-mile stretch of Florida’s Santa Rosa barrier island, but Pensacola Beach is much more than a beautiful beach escape, it’s also an exciting hub of watersports recreation, with fishing, kayaking, swimming, and two beach parks. Laguna's Beach Bar & Grill is home to the island's most unique activities, zip rail, four clip n' climb climbing structures, a 3-story ropes course, and a waterfront go-kart track.

Are pets allowed?

Vacation guests are not allowed to have pets unless the home is listed as pet-friendly. There are many available local animal boarding’s to use for your convenience.

What is the rental office address and telephone number?

Address: 18 Via de Luna Drive, Pensacola Beach, FL 32561 • Toll-Free: 888.335.5011 

*Some services available seasonally, certain third-party restrictions may apply